SketchUp FAQ

Depending on the license you have, there are two portals.

The Classic License: Perpetual, non-expiring

You can have a main account for the company. With that company account, the admin can add employees that have different levels of access to the account. Below, view the graphic that explains the settings that can be set in the Trimble Account Manager.

Adding Users

To add a new user, go to the Members page. Then click the Add New User button. This is what it will look like.

When you add a Product User that employee will receive an email, asking them to create a password. They have 72 hours to click on the link they will receive. If they miss that window then the admin can resend an invite. Once they log in they will see the following: 

From there they can activate the product they have been assigned. Each user can only activate one of any type of product. 

Note: Trimble will allow a license to be deactivated and assigned to a new user 1 time within the 12-month subscription period. 

Editing a user

Email addresses of users can not be edited or deleted. The status just needs to be marked “inactive”.

Transferring a license: Can I transfer a license from one end user to another?

Yes, however, there are a few housekeeping items you should do first. If you need to change the user name or email address to someone else, please Contact Us and let us know what the new information needs to be. Please make sure you write to us from the email that you originally purchased the license with so we can help expedite the transfer.

Can subscriptions be transferred to other users?

Subscriptions are intended for use by a single named user for the duration of the subscription term, without the ability to re-assign except in the following permitted circumstances:

1. If a seat is inadvertently assigned to the wrong end user at the time of purchase;
2. If a seat is initially assigned to an employee of your company, and such end user leaves your company during the subscription term, then you may re-assign such seat once during the subscription term; and
3. At the time of subscription renewal, you may re-assign a seat.

If you purchase through Toolfarm, we can help manage the account for you or the user. We can create an account and add users and their appropriate roles. In addition, we can provide quotes for however many seats you need, all pro-rated to their existing expiration date. It would be helpful for us to know the email address of their main account, and the user email address who will be getting the new seat. We should have everything we need to get the ball rolling after that.

Below are some useful links in the Trimble SketchUp Help.

• Managing Subscription Plans
• Troubleshooting Subscription Errors
• Current “Minus Two” Policy