Greyscalegorilla Plus for Everyone FAQs

These FAQs cover some of our most common questions about the launch of Greyscalegorilla Plus for Everyone. If you’re not able to find the answers you’re looking for, please feel free to reach out to our Customer Support Team.

I’m a returning C4D customer who just bought a new Subscription, but the HUB is not working, what do I do?

Greyscalegorilla is currently working through some bugs in the system, and thank you for your patience. Please contact support, so they can re-sync your Subscription for you.

To contact support, click here and then select “Contact” at the top of the page, or email support@greyscalegorilla.com.

I’m a brand new Cinema 4D customer, and the HUB is not working, what do I do?

Greyscalegorilla is currently working through some bugs in the system, and thank you for your patience. Please contact support, so they can re-sync your Subscription for you.

To contact support, click here and then select “Contact” at the top of the page, or email support@greyscalegorilla.com.

I’m having other issues with the HUB, what do I do?

If you are having another issue outside of the two scenarios described above, please do a fresh install of the HUB. Please take a look at our Cinema 4D HUB Installation Guides to see how to uninstall and re-install the HUB. If your issue persists, please contact support.

To contact support, click here and then select “Contact” at the top of the page, or email support@greyscalegorilla.com.

Is the Cinema 4D HUB going away?

No, for Cinema 4D users of Arnold, Octane, and Redshift, the C4D HUB is the best way to get your Plus assets and Plugins. For other DCCs and Renderers, you should use the new Online Library.

Is this an extra charge?

No, all Active Plus Members get access to everything, including the all-new Online Library and the new Material Importer Plugins.

What DCCs are supported?

Plus assets will work anywhere you do great 3D, and we made it easy for Unreal Engine, Blender, Houdini, and Cinema 4D.

Can I apply the material I’ve already downloaded through the C4D HUB with these new material importer plugins?

No, the new Online Library is built from the ground up to be more compatible with all 3D apps. So, you will need to re-download your favorite assets from the Online Library to use in other DCCs.

Are there any Limits or Credits with this new system?

No, Active Plus members get access to EVERYTHING in the Online Library on day one. Learn more about our licensing here.

How do I install the new Material Importer Plugins?

Go here to download and learn how to install the Plugins for Unreal Engine, Blender, and Houdini.